Our policy is 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Examples of additional non-returnable items:
To complete your return, we need a receipt or proof of purchase.
There are certain situations in which only partial reimbursements are granted: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially issued.
Then contact your bank. There is often some processing time before a refund is issued.
If you have done all this and still have not received your refund, please contact us at support@optinbound.com.
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@optinbound.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift shipped the order to itself for delivery to you later, we will send a refund to the gift and it will learn of your return.
To return your product, please contact us by e-mail at support@optinbound.com.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
